How do I log in
“Trade” mode
How to trade
Market
Personal verification (KYC)
Steam Guard
Trade lock
Trade balance
Problems with trade
Why the trade is still not accepted on the site, although I have accepted it in Steam?I only received part of the items and the rest of trades were declined. What do I do?Why is my trade still pending even though I’ve accepted it on Steam?My trade doesn’t come and has a "Waiting" status. What to do?Why is my trade declining automatically?How to decline the trade?
Adding funds
How long does it take to receive a balance after a successful payment?How do I top up my balance with a bank card?Is there any commissions on adding funds?What should I do if my money has been deducted, but on the site it says that the transaction was cancelled?I accidentally added funds on the site, can I make a refund?Why the payment page shows that I was blocked?Can I add funds with my currency if I don’t have US dollars?
Security
Prices
Why do my items cost less than on Steam market?Why has my item price dropped after the trade?Are there any overpays for stickers or Float? Why there is no overpay for my item?How does the extra charge for lock work?Why the commission for some items is more than 7%?Can I find out the price of an item if it is not in my inventory?
"Stickers on skin" filter
Dota2
Partnership
How does the "Buy" section work on Market?
The Buy page is an item store, where you can buy skins using your Market balance. First, you need to top up your balance using one of the available payment methods. Then you can add items to a cart and make a purchase.
All items are offered by other users and purchase process is based on P2P technology: seller delivers the item directly to the buyer, and CS.MONEY guarantees the transaction security.
What benefits do I get when I buy items on the Market?
The balance on the Market mode is equal to real money.
Items do not have a trade hold.
You can find unique items that are not available in Trade section.
You can cancel your purchase after 30 minutes if the seller has not sent a trade offer.
How do I buy an item on the Market?
1. First, top up your Market balance by clicking the "+" at the top of the page:
2. Pick the item you want to buy and wait for confirmation from the seller. Click the bell at the top to check the purchase status:
3. Click the bell at the top to check the purchase status. You’ll be able to cancel the deal in 30 minutes since you made a purchase:
4. Accept the trade in Steam application:
Frequently asked questions
