How do I log in
“Trade” mode
How to trade
Market
Personal verification (KYC)
Steam Guard
Trade lock
Trade balance
Problems with trade
Why the trade is still not accepted on the site, although I have accepted it in Steam?I only received part of the items and the rest of trades were declined. What do I do?Why is my trade still pending even though I’ve accepted it on Steam?My trade doesn’t come and has a "Waiting" status. What to do?Why is my trade declining automatically?How to decline the trade?
Adding funds
How long does it take to receive a balance after a successful payment?How do I top up my balance with a bank card?Is there any commissions on adding funds?What should I do if my money has been deducted, but on the site it says that the transaction was cancelled?I accidentally added funds on the site, can I make a refund?Why the payment page shows that I was blocked?Can I add funds with my currency if I don’t have US dollars?
Security
Prices
Why do my items cost less than on Steam market?Why has my item price dropped after the trade?Are there any overpays for stickers or Float? Why there is no overpay for my item?How does the extra charge for lock work?Why the commission for some items is more than 7%?Can I find out the price of an item if it is not in my inventory?
"Stickers on skin" filter
Dota2
Partnership
What information is required for successful verification?
To complete verification you need to answer a few questions, upload a picture of your documents and record a short video:
After you are in your personal area, please click on the "Verify" button, in the Personal verification (KYC) section;
Firstly, select issuing country;
After this step, you need to specify the type of document you will use for the verification. Download it from your device;
In the last step, we’ll ask you to record a short video (20 seconds at max). In the video, you need to show your face from different sides;
Please, wait until the end of the verification. It’s about 30 minutes usually;
In case your verification is declined for any reason, you will see an error in the widget.
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