Why can I see my item on the site’s inventory but not in Steam?

Most likely, you did a trade for a trade locked item. Once the trade for a trade locked item is accepted, you get a so-called virtual copy of this item in your CS.MONEY inventory. There is a timer on the item, which indicates when you will be able to withdraw this item in your Steam inventory.

To get the traded item to your Steam inventory you will need to wait until the waiting period is over. As soon as you see “Withdraw”‎ status on the item, click on the green button and our bot will send you a trade offer with this item. Sadly we can’t shorten the waiting time, since this trade lock is on the item in Steam.

If you couldn’t find the item in your virtual inventory, then check the trade status in your personal area in the “Transactions”‎ section. Perhaps your trade hasn’t yet been processed in our system.