How do I log in
“Trade” mode
How to trade
Market
Personal verification (KYC)
Steam Guard
Trade lock
Trade balance
Problems with trade
Why the trade is still not accepted on the site, although I have accepted it in Steam?I only received part of the items and the rest of trades were declined. What do I do?Why is my trade still pending even though I’ve accepted it on Steam?My trade doesn’t come and has a "Waiting" status. What to do?Why is my trade declining automatically?How to decline the trade?
Adding funds
How long does it take to receive a balance after a successful payment?How do I top up my balance with a bank card?Is there any commissions on adding funds?What should I do if my money has been deducted, but on the site it says that the transaction was cancelled?I accidentally added funds on the site, can I make a refund?Why the payment page shows that I was blocked?Can I add funds with my currency if I don’t have US dollars?
Security
Prices
Why do my items cost less than on Steam market?Why has my item price dropped after the trade?Are there any overpays for stickers or Float? Why there is no overpay for my item?How does the extra charge for lock work?Why the commission for some items is more than 7%?Can I find out the price of an item if it is not in my inventory?
"Stickers on skin" filter
Dota2
Partnership
Why can I see my item on the site's inventory but not in Steam?
Most likely, you did a trade for a trade locked item . Once the trade for a trade locked item is accepted, you get a so-called virtual copy of this item in your CS.MONEY inventory. There is a timer on the item , which indicates when you will be able to withdraw this item in your Steam inventory.
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To get the traded item to your Steam inventory you will need to wait until the waiting period is over. As soon as you see “Withdraw” status on the item, click on the green button and our bot will send you a trade offer with this item. Sadly we can’t shorten the waiting time, since this trade lock is on the item in Steam.
If you couldn’t find the item in your virtual inventory, then check the trade status in your personal area in the “Transactions” section. Perhaps your trade hasn’t yet been processed in our system.
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