How do I log in
“Trade” mode
How to trade
Market
Personal verification (KYC)
Steam Guard
Trade lock
Trade balance
Problems with trade
Why the trade is still not accepted on the site, although I have accepted it in Steam?I only received part of the items and the rest of trades were declined. What do I do?Why is my trade still pending even though I’ve accepted it on Steam?My trade doesn’t come and has a "Waiting" status. What to do?Why is my trade declining automatically?How to decline the trade?
Adding funds
How long does it take to receive a balance after a successful payment?How do I top up my balance with a bank card?Is there any commissions on adding funds?What should I do if my money has been deducted, but on the site it says that the transaction was cancelled?I accidentally added funds on the site, can I make a refund?Why the payment page shows that I was blocked?Can I add funds with my currency if I don’t have US dollars?
Security
Prices
Why do my items cost less than on Steam market?Why has my item price dropped after the trade?Are there any overpays for stickers or Float? Why there is no overpay for my item?How does the extra charge for lock work?Why the commission for some items is more than 7%?Can I find out the price of an item if it is not in my inventory?
"Stickers on skin" filter
Dota2
Partnership
“Trade” mode
Welcome to Trade mode!
If this is your first time discovering Trade mode, this article will help you understand its features and benefits.
What is the “Trade” mode for?
In “Trade” mode you can trade CS2 items from your Steam inventory for items from our site or buy them for money. This is a great option if you want to trade a few of your items or completely upgrade your inventory!
Before trading, check that your Steam Guard is fully activated, your inventory and profile are set to “Public” in privacy settings, and that you have an up-to-date trade link on your personal area page.
What is the balance for?
You can use the balance in the “Trade” mode to buy items or to compensate for the difference in value when trading skins. For example, if you trade an expensive item for several cheaper ones, the difference will be credited to your balance. And the opposite — if you want to trade your items for a more expensive one, the difference will be deducted from your balance.
Please note: CS.MONEY has two separate balances - for the “Trade” mode and for the “Market” mode. They do not interact with each other.
How to replenish the balance?
You can replenish your balance in the “Trade” mode in two ways: by trading items to your balance or by direct replenishment through a payment method convenient for you.
How to find items?
If you know what item you want, you can search for it by name. You can also sort the results by price, float, or other parameters.
If you're still undecided, you can use some features:
In the Navigator, you can look at skin images in different categories and also see their minimum price.
In the filters you can set the desired price, color, item type, collection and other parameters.
Can I withdraw my balance in the “Trade” mode?
No, you can't withdraw the balance in the “Trade” mode.
You can withdraw the balance you received after selling items in the “Market” mode.
Trade went through, but I didn't receive the items
Most likely you traded for items with a temporary trade lock. These items are marked with a lock icon in the upper left corner and have a specified unlock time.
The 7-day trade lock applies to all items that are transferred between users in Steam. These items are now in your virtual inventory on CS.MONEY, and you will be able to withdraw them to Steam once the lock is over.
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