How do I log in
“Trade” mode
How to trade
Market
Personal verification (KYC)
Steam Guard
Trade lock
Trade balance
Problems with trade
Why the trade is still not accepted on the site, although I have accepted it in Steam?I only received part of the items and the rest of trades were declined. What do I do?Why is my trade still pending even though I’ve accepted it on Steam?My trade doesn’t come and has a "Waiting" status. What to do?Why is my trade declining automatically?How to decline the trade?
Adding funds
How long does it take to receive a balance after a successful payment?How do I top up my balance with a bank card?Is there any commissions on adding funds?What should I do if my money has been deducted, but on the site it says that the transaction was cancelled?I accidentally added funds on the site, can I make a refund?Why the payment page shows that I was blocked?Can I add funds with my currency if I don’t have US dollars?
Security
Prices
Why do my items cost less than on Steam market?Why has my item price dropped after the trade?Are there any overpays for stickers or Float? Why there is no overpay for my item?How does the extra charge for lock work?Why the commission for some items is more than 7%?Can I find out the price of an item if it is not in my inventory?
"Stickers on skin" filter
Dota2
Partnership
What to do if scammer accessed my account?
If you are thinking that scammers have accessed your CS.MONEY account, you should complete those 4 steps in order to protect your account :
Change your Steam password — Go to your account settings and find "Change Password". After that scammers wouldn't be able to use your old data for the authorization. Once scammers have an access to your Steam account, they could easily use your data to authorize on CS.MONEY.
Deauthorize all other devices in Steam — Open Steam Guards settings and deauthorize all devices. Now all scammers were logged out from your Steam account.
Revoke your Steam Web API Key — Open Steam API page and revoke your key. Most likely scammers will register the API key for the future scams, don't ignore this step . You do not need to create new API key. The domain field should be empty in case you are not going to sell items on Market.
Deauthorize all other devices on CS.MONEY — Open CS.MONEY Security settings and deauthorize all devices. Now all scammers were logged out from your CS.MONEY account. If you have finished all of the steps correctly, scammers wouldn't be able to access your CS.MONEY account.
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