How do I log in
“Trade” mode
How to trade
Market
Personal verification (KYC)
Steam Guard
Trade lock
Trade balance
Problems with trade
Why the trade is still not accepted on the site, although I have accepted it in Steam?I only received part of the items and the rest of trades were declined. What do I do?Why is my trade still pending even though I’ve accepted it on Steam?My trade doesn’t come and has a "Waiting" status. What to do?Why is my trade declining automatically?How to decline the trade?
Adding funds
How long does it take to receive a balance after a successful payment?How do I top up my balance with a bank card?Is there any commissions on adding funds?What should I do if my money has been deducted, but on the site it says that the transaction was cancelled?I accidentally added funds on the site, can I make a refund?Why the payment page shows that I was blocked?Can I add funds with my currency if I don’t have US dollars?
Security
Prices
Why do my items cost less than on Steam market?Why has my item price dropped after the trade?Are there any overpays for stickers or Float? Why there is no overpay for my item?How does the extra charge for lock work?Why the commission for some items is more than 7%?Can I find out the price of an item if it is not in my inventory?
"Stickers on skin" filter
Dota2
Partnership
How can I protect myself from scam during the trade?
The best way to protect yourself from scam when trade on our site is to install our CS.MONEY Antiscam browser’s extension. With this extension you can always be sure that you are trading your items on the legit CS.MONEY site, not on the fake scammer’s site. It will also warn you if there is a possibility of API key scam. Learn more: How does the CS.MONEY Antiscam extension work?
Also we recommend you to always check the bot, that you are trading with. During the trade, we provide you not only the bot’s number, but also the date of its registration on Steam. In addition you can always check the link to the bot in the “Trade bots” section. Be sure to check each bot when you are trading on our site.
Foire aux questions
