How do I log in
“Trade” mode
How to trade
Market
Personal verification (KYC)
Steam Guard
Trade lock
Trade balance
Problems with trade
Why the trade is still not accepted on the site, although I have accepted it in Steam?I only received part of the items and the rest of trades were declined. What do I do?Why is my trade still pending even though I’ve accepted it on Steam?My trade doesn’t come and has a "Waiting" status. What to do?Why is my trade declining automatically?How to decline the trade?
Adding funds
How long does it take to receive a balance after a successful payment?How do I top up my balance with a bank card?Is there any commissions on adding funds?What should I do if my money has been deducted, but on the site it says that the transaction was cancelled?I accidentally added funds on the site, can I make a refund?Why the payment page shows that I was blocked?Can I add funds with my currency if I don’t have US dollars?
Security
Prices
Why do my items cost less than on Steam market?Why has my item price dropped after the trade?Are there any overpays for stickers or Float? Why there is no overpay for my item?How does the extra charge for lock work?Why the commission for some items is more than 7%?Can I find out the price of an item if it is not in my inventory?
"Stickers on skin" filter
Dota2
Partnership
Where can I check the status of an item?
In order to check item’s status, without having it in your inventory, you can go to the “ Item status” section. Here you can enter the name of item and check it’s status.
Possible statuses:
Tradable - those items can be traded on our site right now;
Overstock - these items can’t be traded since there are too many similar items on our bots right now. We can’t say exactly when it's about to change, it's fully automatic and depends on our user’s trades.
Unavailable - those items couldn’t be traded because of their unstable prices or it’s are not really popular among players or if it’s permanently blocked. In our effort to avoid stocking of cheap and low rank items we don't accept them.
Overstock limit shows how many similar items our bots can take right now. If this indicator is negative, then you can trade your item only after the specified amount of copies of this item will be taken from our bots.
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