Refund policy

PLEASE READ THIS REFUND POLICY CAREFULLY BEFORE MAKING ANY PURCHASE OR EXCHANGE ON CS.MONEY.

This document is intended to be used as a supplement to the CS.MONEY Terms of Use, which together constitute a legally binding agreement between you and CS.MONEY.

By making a purchase or an exchange you certify that you have read, understood, and agree with this Refund Policy.

This Refund Policy covers the following purchases:

• Skins
• CS.MONEY Balance
• CS.MONEY Subscription

which all together referred to as “Products”.

WHEN ARE PRODUCTS ELIGIBLE FOR A REFUND?

Our Products are qualified as digital content (virtual items) which is exempt from the general withdrawal right due to their specifics upon the consumer’s prior express consent.

BY AGREEING TO THIS REFUND POLICY AND MAKING A PURCHASE YOU EXPRESSLY CONSENT TO THE LOSS OF YOUR RIGHT OF WITHDRAWAL AND WAIVE ANY RIGHTS IN CONNECTION THERETO.

YOU MAY REQUEST FOR A REFUND UPON THE FOLLOWING REASONS:

The Product was not received. Please keep in mind, that:

We start processing your purchase after your payment has been approved. Normally, it takes seconds to confirm your payment but may take up to 3 days depending on your payment method. You may check the status of your payment in your CS.MONEY account.

If you purchase a skin that is on hold period, you will receive a virtual copy of this skin that you’ll be able to trade during the hold period. You will be able to receive this skin into your inventory only after the expiration of the hold period.

If you have not received the ordered Product for any other reason please contact CS.MONEY Support team by any means stated below. Once we confirm the non-delivery we will proceed with the refund.

Fraudulent transactions. If the purchase was made not by you and your payment credentials were used fraudulently, please contact CS.MONEY Support team by any means stated below as soon as possible. We will investigate the case and if the money is still in our system we will proceed with the refund, otherwise, the refund is not possible.

Failure to deactivate a subscription. If you failed to deactivate a subscription 24 hours prior to its expiration and were charged on a regular basis, we will provide you with a refund for the latest renewal provided that you have contacted our Customer Support within 24 hours after being charged for the subscription.

WHEN CAN I EXPECT A REFUND?

By default, purchases will be refunded to the payment method used to make the purchase. Depending on your payment method a refund may take up to 45 days. In the event your payment method does not support refunds, we will credit the amount of the refund to your CS.MONEY balance.

HOW TO CONTACT US

You can request a refund or get other assistance with your CS.MONEY purchases at our Support team via online chat on CS.MONEY, Facebook, Vkontakte, Twitter, Instagram, or Discord.

We will take all reasonable efforts to solve your request in a good faith and in accordance with the legislation of your country.