Last updated: May 28, 2025
Please read this refund policy carefully before making any purchase or exchange on cs.money.
This document is a supplement to the CS.MONEY Terms of Use constitute a legally binding agreement between you and CS.MONEY.
By making a purchase or an exchange, you certify that you have read, understood, and agree with this Refund Policy.
This Refund Policy covers the following purchases:
Transactions non-eligible for a refund
BY AGREEING TO THIS REFUND POLICY AND MAKING A PURCHASE, YOU EXPRESSLY CONSENT TO THE LOSS OF YOUR RIGHT OF WITHDRAWAL AND WAIVE ANY RIGHTS IN CONNECTION THERETO.
You may request for a refund for the following reasons:
When can I expect a refund?
By default, purchases will be refunded via the payment method used to make the purchase. A refund takes about 15 days but in any way, not more than 45 days.
If your payment method does not support refunds, we will credit the refund amount to your CS.MONEY Trade Balance or CS.MONEY Market Balance.
How to contact us
You can request a refund or get other assistance with your CS.MONEY purchases from our Support team via online chat on CS.MONEY Platform.
We will make reasonable efforts to solve your request in good faith and under applicable legislation.
СS Virtuаl Trаdе Ltd., rеg. nо. НЕ 389299. Registered address and the principal place of business: 705, Spyrou Araouzou & Koumantarias, Fayza House, 3036, Limassol, Cyprus
G2G Marketplace Limited, reg.no. 3064044. Registered address and the principal place of business: 8F, 30 Hollywood Road, Central, Hong Kong