Refund policy

Last updated: May 28, 2025

1. This document is a supplement to the CS.MONEY Terms of Use constitute a legally binding agreement between you and CS.MONEY.
   

   By making a purchase or an exchange, you certify that you have read, understood, and agree with this Refund Policy.

2. This Refund Policy covers the following purchases:

   • Virtual items
   • CS.MONEY Trade Balance
   • CS.MONEY Market Balance
   • Steam account balance
   • CS.MONEY Commission

3. Transactions non-eligible for a refund

   1. Transactions with virtual items. Transactions with virtual items. Virtual items are qualified as digital content and are exempt from the general withdrawal right due to their specifics upon the consumer’s prior express consent.
      All transactions with virtual items (exchange, sale, purchase) are final and can not be reversed.
   2. Transactions with CS.MONEY Trade Balance, CS.MONEY Market Balance, Steam account balance, CS.MONEY Commission
      All these services are deemed to be fully performed at the time of granting you access to CS.MONEY Trade Balance/ CS.MONEY Market Balance/ CS.MONEY Services accordingly.
      This case is exempt from the general withdrawal right upon the consumer’s prior express consent.
   3. Non-Refundable Payment methods
      Please note that certain payment methods, including OpenBanking, Skrill, Neteller, PIX, Boleto, Loterica, Alipay Plus, are non-refundable. Transactions made using these methods are final and cannot be reversed, canceled, or refunded under any circumstances. Before proceeding with your payment, ensure you review the refund eligibility for your chosen method. If you have any questions, please contact our support team.
   4. Cryptocurrency-based methods
      Some payment providers offer cryptocurrency-based payment methods. Transactions made using these methods are final and cannot be canceled, refunded, or reversed under any circumstances due to their nature.
   IMPORTANT

   BY AGREEING TO THIS REFUND POLICY AND MAKING A PURCHASE, YOU EXPRESSLY CONSENT TO THE LOSS OF YOUR RIGHT OF WITHDRAWAL AND WAIVE ANY RIGHTS IN CONNECTION THERETO.

4. You may request for a refund for the following reasons:

   1. Skin/Service was not delivered. Please keep in mind that
      We will start processing your purchase once your payment is approved. Usually, it takes seconds to confirm your payment, but it may take longer, depending on your payment method.
      
      Any delay in payment processing by a payment service provider does not constitute a non-delivery and does not give rise to a refund.
      
      If you purchase a virtual item that is on hold period, you will receive a virtual copy of this virtual item that you’ll be able to trade during the hold period. You will be able to receive this virtual item into your inventory only after the expiration of the hold period. This case is not considered non-delivery.
      
      If you have not received the ordered Virtual item/ Service or received it but not in full, please contact CS.MONEY Support. Once we confirm the non-delivery, we will proceed with the refund.
   2. Fraudulent transactions. If the purchase was made not by you and your payment credentials were used fraudulently, please contact us via email at [email protected] as soon as possible.
      
      We will investigate the case, and if the money is still in our system, we will proceed with the refund, otherwise, the refund is not possible.
   3. No Reason. Without specifying the reason, you may request a refund for the transaction to top up your CS.MONEY Trade Balance or CS.MONEY Market Balance within 14 days from the transaction date, provided that you haven’t used the balance and the payment method of the initial transaction supports refunds.

5. When can I expect a refund?

   By default, purchases will be refunded via the payment method used to make the purchase. A refund takes about 15 days but in any way, not more than 45 days.
   

   If your payment method does not support refunds, we will credit the refund amount to your CS.MONEY Trade Balance or CS.MONEY Market Balance.
   

6. How to contact us

   You can request a refund or get other assistance with your CS.MONEY purchases from our Support team via online chat on CS.MONEY Platform.
   

   We will make reasonable efforts to solve your request in good faith and under applicable legislation.