How do I log in
“Trade” mode
How to trade
Market
Personal verification (KYC)
Steam Guard
Trade lock
Trade balance
Problems with trade
Why the trade is still not accepted on the site, although I have accepted it in Steam?I only received part of the items and the rest of trades were declined. What do I do?Why is my trade still pending even though I’ve accepted it on Steam?My trade doesn’t come and has a "Waiting" status. What to do?Why is my trade declining automatically?How to decline the trade?
Adding funds
How long does it take to receive a balance after a successful payment?How do I top up my balance with a bank card?Is there any commissions on adding funds?What should I do if my money has been deducted, but on the site it says that the transaction was cancelled?I accidentally added funds on the site, can I make a refund?Why the payment page shows that I was blocked?Can I add funds with my currency if I don’t have US dollars?
Security
Prices
Why do my items cost less than on Steam market?Why has my item price dropped after the trade?Are there any overpays for stickers or Float? Why there is no overpay for my item?How does the extra charge for lock work?Why the commission for some items is more than 7%?Can I find out the price of an item if it is not in my inventory?
"Stickers on skin" filter
Dota2
Partnership
How to cashout the balance?
Go to “Cashout” through the sidebar on the left side of the page. Remember, you can withdraw only your Market balance. The balance from the Trade mode cannot be withdrawn.
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What are the requirements for withdrawal on the site?
Note, you’ll be able to withdraw Market balance on VISA cards only;
The withdrawal transaction may take up to 5 days to process;
We do not charge a withdrawal commission, however, it may be charged by your payment system. The exact amount of the commission depends on your preferred payment system;
Minimal withdrawal amount is also depends on the payment system you use;
You can only withdraw the balance you received from selling items.
常见问题
