How do I log in
“Trade” mode
How to trade
Market
Personal verification (KYC)
Steam Guard
Trade lock
Trade balance
Problems with trade
Why the trade is still not accepted on the site, although I have accepted it in Steam?I only received part of the items and the rest of trades were declined. What do I do?Why is my trade still pending even though I’ve accepted it on Steam?My trade doesn’t come and has a "Waiting" status. What to do?Why is my trade declining automatically?How to decline the trade?
Adding funds
How long does it take to receive a balance after a successful payment?How do I top up my balance with a bank card?Is there any commissions on adding funds?What should I do if my money has been deducted, but on the site it says that the transaction was cancelled?I accidentally added funds on the site, can I make a refund?Why the payment page shows that I was blocked?Can I add funds with my currency if I don’t have US dollars?
Security
Prices
Why do my items cost less than on Steam market?Why has my item price dropped after the trade?Are there any overpays for stickers or Float? Why there is no overpay for my item?How does the extra charge for lock work?Why the commission for some items is more than 7%?Can I find out the price of an item if it is not in my inventory?
"Stickers on skin" filter
Dota2
Partnership
Are there any overpays for stickers or Float? Why there is no overpay for my item?
Our site has overpayments for items with rare stickers, patterns and Float Value. The markup is set automatically by our system and depends on lots of points, such as: the item itself, its popularity among the players, price of the sticker, position of the sticker, rarity of the item with this sticker, etc. If your item doesn’t have any overpays for an expensive sticker, then make sure that the sticker isn’t scrapped. Moreover, we don’t have an overpay for souvenir stickers.
We are constantly improving our pricing algorithms and adding overpays for various patterns, stickers and rare Float Values. If you are sure that your item is worth overpay for rarity, put this item up for sale on Market mode with your custom price.
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