How do I log in
“Trade” mode
How to trade
Market
Personal verification (KYC)
Steam Guard
Trade lock
Trade balance
Problems with trade
Why the trade is still not accepted on the site, although I have accepted it in Steam?I only received part of the items and the rest of trades were declined. What do I do?Why is my trade still pending even though I’ve accepted it on Steam?My trade doesn’t come and has a "Waiting" status. What to do?Why is my trade declining automatically?How to decline the trade?
Adding funds
How long does it take to receive a balance after a successful payment?How do I top up my balance with a bank card?Is there any commissions on adding funds?What should I do if my money has been deducted, but on the site it says that the transaction was cancelled?I accidentally added funds on the site, can I make a refund?Why the payment page shows that I was blocked?Can I add funds with my currency if I don’t have US dollars?
Security
Prices
Why do my items cost less than on Steam market?Why has my item price dropped after the trade?Are there any overpays for stickers or Float? Why there is no overpay for my item?How does the extra charge for lock work?Why the commission for some items is more than 7%?Can I find out the price of an item if it is not in my inventory?
"Stickers on skin" filter
Dota2
Partnership
What should I do if my Steam guard is active but the site says that it is not?
In order to trade in Steam, you should have your mobile authenticator installed for more than 15 days. You should check if your mobile authenticator is active right now. If it is not active, you should activate it using this guide: How to activate Steam Guard mobile authenticator?
To remove the restriction, 15 days must pass since the first activation of the mobile authenticator. You are able to get more information about the restrictions on Steam support page: https://store.steampowered.com/phone/manage
If it is active, you should just wait for 15 days if you set up it for the first time or 7 days in case you reinstalled Steam Guard.
You can always check if you can trade without Steam trade hold by clicking on this link and adding your item to the trade. If your trade will be held, you will see this message from Steam.
Întrebări frecvente
