3D Skin Viewer
Copyright © 2021
All rights reserved.
Sign in with Steam
How to trade
How to buy
Can I trade on CS.MONEY without Steam Guard enabled?
What should I do if my Steam guard is active but the site says that it is not?
How to activate Steam Guard mobile authenticator?
I have accepted a trade with trade locked items, how can I withdraw them?
Why can I see my item on the site's inventory but not in Steam?
Why can’t I receive all my items in 1 trade?
How much time do I have to withdraw items from the site?
Can I trade my trade locked items?
How can I use my balance on the site?
Why can't I buy an item, although I have enough balance?
Can I use my balance and items in the same trade?
Can I transfer my balance or items to another account?
If trade is not equal, will I get a price difference on the balance?
Why can’t I trade some of my items on the site?
Where can I check the status of an item?
Problems with trade
Why the trade is still not accepted on the site, although I have accepted it in Steam?
I only received part of the items and the rest of trades were declined. What do I do?
Why is my trade still pending even though I’ve accepted it on Steam?
My trade doesn’t come and has a "Waiting" status. What to do?
Why is my trade declining automatically?
How to decline the trade?
I get an error "Your Steam level is less than 2". How do I fix it?
Can I buy items without Steam Guard enabled?
What is the difference between Store and Trade?
Can I use my balance in Store?
Why didn't I receive my skin after the purchase in the Store?
How long does it take to receive a balance after a successful payment?
How can I add funds on the site?
Is there any commissions on adding funds?
Can I increase my payment bonus?
What should I do if my money has been deducted, but on the site it says that the transaction was cancelled?
I accidentally added funds on the site, can I make a refund?
Why the payment page shows that I was blocked?
Can I add funds with my currency if I don’t have US dollars?
How can I protect myself from scam during the trade?
How to distinguish a real CS.MONEY bot from a fake scam bot?
How does the CS.MONEY Antiscam extension work?
What to do if scammer accessed my account?
What do I get by activating a Prime subscription?
How to turn off automatic renewal for a Prime subscription?
Is it possible to refund or freeze a Prime subscription?
Can I transfer an active Prime subscription from one account to another?
Why do my items cost less than on Steam market?
Why has my item price dropped after the trade?
Are there any overpays for stickers or Float? Why there is no overpay for my item?
Why the price of an item in my inventory is much lower than the price from your bots?
How does the extra charge for lock work?
Why the commission for some items is more than 7%?
Can I lower the commission?
Can I find out the price of an item if it is not in my inventory?
How to sell items
How can I withdraw my balance after selling skins?
How do I sell my skins here?
How can I remove my skin from the Market?
What does the purple bolt mean when I’m selling my skin?
Why do I see a yellow percentage on a skin icon? What does it mean?
Why do I have to give my skin to the bot when selling my item?
Can I offer my own price for the user’s item?
"Stickers on skin" filter
What are "Stickers"?
How to open a "Sticker on skin" filter on the website?
How does the sticker filter work?
What does the "by slot" option mean?
How to open more search options?
What does the "Streak" option mean?
How does the Scratched filter work? What is it for?
How to use the auction?
Can I cancel my bet?
Can I put my items on auction?
How do I know that my bet has won?
Where do skins go if no one bets on them?
Personal verification (KYC)
How do I verify my identity with KYC?
What information is required for successful verification?
Why do I need KYC verification?
How long does it take to verify?
Why was my verification application rejected?
I can’t verify my identity with KYC. What should I do?
Back to FAQ
You can address the specialists from Basis ID. They are ready to help you with all the verification-related questions. You can contact them via this link:
Frequently asked questions
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. All rights reserved.